Customer Support
Nationwide Peptides
Support for Your Research Journey
“\”At Nationwide Peptides, we prioritize clear communication and efficient resolution for every investigator. Whether you have questions about tracking, peptide documentation, or order processing, our support team is ready to assist. We respond to all inquiries within one business day, Monday through Friday. Use the form below or email us directly at [email protected].
Returns and Refunds
General returns are not accepted because our products are research materials. Returns are accepted only for items that arrive damaged, defective, or incorrect. Approved claims may qualify for a replacement or refund. Exchanges are not accepted. Approved refunds are issued to the original payment method after any required return is received and inspected. Contact [email protected] with your order number, a description of the issue, and clear photographs. Opened or used products are not returnable for preference-based or general returns.\””
Shipping Information
Nationwide Peptides ships research-grade peptides to U.S. addresses using discreet packaging.
- Orders placed before 12:00 PM EST typically ship the same business day.
- Handling Time: 1-2 Business Days.
- Transit Time: 3-5 Days.
- Total Delivery Time: 4-7 Days.
- Free shipping on orders over $200 (continental U.S. only).
- Tracking provided via email and text upon dispatch.
For real-time status, log into your account or contact support with your order number.
Order Cutoff / Processing Time
Orders placed before 12:00 PM EST (Monday–Friday) typically ship the same business day. Orders placed after 12:00 PM EST ship the next business day. Weekend and holiday orders ship the next business day.
Returns & Refunds Policy
Common Account & Order Questions
Tracking information is emailed automatically upon shipment. You can also view it in your account dashboard.
Peptide-specific CoAs are available for download on each individual product page or by going to the dedicated COAs page.
Contact Us Directly
Mailing Address
236 E. MAIN ST, STE 47 SEVIERVILLE, TN 37862, USA
Support
Timing
Monday–Friday, 9:00 AM – 5:00 PM EST

